commercial web video
3-16-11 My friend Kurt Hines at HLC Technology Solutions just sent me an excellent article in today’s New York Times about a whole slew of companies that have started communicating directly with their customers via web video. It also mentions one thing I’ve been saying for years, that video now is what having a web page used to be: the way to stand out from the crowd and get noticed. It’s well worth the read.
My favorite points from the article:
1. A series of videos posted on one company’s website reduced customer questions by half. This not only freed up sales staff to be more productive, it actually allowed the owner to avoid hiring several more employees.
2. The videos also allowed the same company to shave 40% off their customer service budget and do away with phone support completely.
3. Instruction manuals and how-to guides work much better as videos for more and more companies.
Here’s the article: http://www.nytimes.com/2011/03/17/business/smallbusiness/17sbiz.html?_r=1
Exact measurements of web video’s ROI are difficult to come by since video is usually a piece of a larger social media puzzle. Using video means buying into the bigger picture of how best to engage clients in a web environment. Online video is an effective way to promote your brand and practice good business ethics – in this light, it is likely to help in some ways that you can measure and some ways that you can’t.
Ryan’s Auto Parts is Detroit’s premiere junkyard, yet many people outside of the neighborhood still haven’t heard of it. Enter a little social media outreach powered by web video advertising. Quick editing combined with informative narration and a little background beat make for a perky, one-minute web promo. Without the pressure of stuffing everything into a 30-second TV spot format, Ross, the narrator, was able to mention all the special features he wanted to highlight. Since this commercial web video consists of three basic ingredients: location footage, narration and music, it is inexpensive to produce and delivers a lot of bang for the buck. It’s also full of information, so that even people who have heard of Ryan’s Auto Parts or Ryan’s Pick-a-Part will probably learn something new.